You’ve decided to hire a professional for ecommerce development and have begun the processes of getting bids. The problem is that you are getting bids everywhere from $500 to $5000 and you don’t have any clue as to what you actually need. Can you get away with a $500 ecommerce website or do you have to go all out and get the $5000 one. What’s the difference? Is there a difference? These are questions that business owners deal with all the time when it comes to ecommerce development. What is too much and what is not enough?
Before you begin this journey you need to determine one thing up front. How are you going to get paid? Are you going to accept credit cards? Are you going to accept Paypal? Are you going to have people mail you checks? This is the first question you need to have answered before you even pick up the phone to call a web designer because this will play a factor in who you hire for your ecommerce development and what sort of options you will need with your ecommerce software.
Here is a a bare bones list of what you need to run an ecommerce store that accepts credit cards.
If you decide to go with Paypal as your payment solution then the rest of this article doesn’t really pertain to you. Click this link to read some of the benefits and drawbacks of using Paypal.
First – You’ll Need a Payment Gateway
The proper way of setting up an ecommerce store is to accept credit card through what is known as a payment gateway. This is not a merchant account. Many people confuse merchant accounts with payment gateways but they are not the same. Merchant account services act, for the most part, as a liaison between your business bank account and the payment gateway. When a customer orders a product from your online business their card is processed via the payment gateway. The money is then moved over to the merchant account service. The merchant account service then moves those newly captured funds to your business bank account.
Payment gateways allow online merchants such as ecommerce store owners or auction sellers to accept credit card payments over the Internet. They authorize the cardholder s credit that is, they check to ensure that the customer has enough money on their credit card to cover the charges. They then place a hold on that amount so the buyer can t turn around and spend that same money elsewhere before it gets transferred to the retailer s merchant account. Banks describes this as the technology necessary to consummate a payment transaction.
Second – You Need a Domain Name
You will need to purchase a domain name for your website. This is the part that comes after the “www” such as http://www.yourwebsitehere.com. Domain names are billed annually and a .com name can be purchased for $9.99 or even less if you shop around.
Third – You Have Put Your Store Somewhere and That is Known as Web Hosting
When you have an ecommerce website built you need to put it somewhere and that is where website hosting comes in. This is paid for in advance by the year. So if you purchase a $6.08 per month plan your initial bill will be for $72.96. This will keep your ecommerce website online for 1 year. There are different price plans based on how much space you will need for your website, how many emails you want associated with your account and how much security you want added your ecommerce website.
Fourth – You Need to Prove Your Website is Secure With an SSL Certificate
If you are planning on accepting credit cards or any personal information on your ecommerce website then you will need to purchase a SSL Certificate. This is proof to your customers that your ecommerce website is secure and that the likely hood of their personal information getting into the wrong hands is minimal.
Fifth – Ecommerce Software
Something needs to run your online store and that something is ecommerce software. This is where the cost starts to fluctuate based on whom you hire to build your store. There are plenty of free ecommerce software solutions out there. That’s right, they are free to download and use as you wish. Open source ecommerce software such as osCommerce and Zen Cart are very popular.
Here at Digi Donkey we use Kryptronic Click Cart Pro software for ecommerce development. It costs $199 but we have specialized in this software so that our ecommerce websites can be built quickly. This software has an easy to learn user control panel. There are plenty of free ecommerce solutions out there but we have found that the learning curve for most non-tech users is so high that it is not worth using it since our customers still ended up having to call us to make all of their edits and changes for them. Plus, Kryptronic has great customer support which is nonexistent with the free ecommerce software that is out there.
You will most likely be at the mercy of your web designer as to which ecommerce software is used for your online store. You definatelty want them using software they are familiar with so that your site is built as quickly (economically) as possible. Just make sure that if they are using licensed software to build your ecommerce site you own the license. The software needs to be registered to you so that you own it.
Sixth – Pictures and Words
Believe it or not this is probably one of the most left out aspects when people come to us for ecommerce development. The business owner has 5,000 products they are wanting to sell without any pictures or product descriptions and they want us to contact their supplier to get that information for them. This is one of those requests than can cost you a lot of money. You really should have your photos and words ready before you hire a web designer. What you’ll need written are these basic things; categories, category descriptions, product descriptions, product options, pricing, your return policy, your privacy policy, your terms of use and a home page greeting. Now there is plenty of more that you’ll need but these are the basics. If you are not good with words then hire a writer . If you don’t know of a writer only then ask your web designer, they probably work with one.
You’ll also need to have pictures of all your products on a CD, DVD or flash drive. The chances of someone buying something online they can’t look at are slim to none. If you are selling 10,000 items then you need 10,000 pictures of those items. Many times we have had clients ask us to go online and download the pictures for them. I’ll tell you now, that is a horrible idea. You need to get your own pictures before hiring the web designer. Having them do it is going to cost you a ton of money. Now if you have it budgeted and really don’t have the time to do it fine but don’t get upset with your web designer when they hand you an invoice for 80 hours of downloading photos at $50 – $100 per hour before they have even started on building your ecommerce site.
And Finally – Website Design
You are obviously hiring someone because you can’t do this yourself so you will need to pay someone to put all this stuff together for you. This is where the cost really fluctuates. The best advice I can give is for you to do your homework and get a lot of bids. If you are looking at spending serious money on ecommerce development I would even suggest hiring a consultant to go over the bids with you. Dropping a couple hundred dollars on someone who knows more about this stuff than you to go through the bids you get may save you thousands of dollars.
For any competent web designer the actual set up of your ecommerce website shouldn’t take more than a couple of hours. That is getting the server and database set up, installing the software, turning on your SSL certificate and getting it to the point where you can start adding in your categories and products. The real cost is in the customization of the site and plugging in all your categories, products and options. The more you have your designer do, the more it will cast you. You will most likely need your designer to customize the look of the site for you but beyond that you should be able to take over from there if you want to. Adding in the information to an ecommerce site is usually as easy as filling in a form. If it isn’t then you are using the wrong software.
Make sure you keep all these things in mind when shopping for ecommerce development. What you don’t know will cost you.
Filed under: E-Commerce | Tagged: E-Commerce, ecommerce development, Internet, Marketing, online marketing, online store, web design | 1 Comment »