Is Twitter Right For Your Business?

Twitter has made the news again with the recent Ashton Kutcher vs CNN race to 1 million followers. Now that piece of pulp news has given ammunition to all the so-called social media “experts” riding Twitters jock. I’m going to borrow a line from Chuck D and Flava Flav and caution some of you business owners out there, “Don’t believe the hype”.

Your local ad agency, web guy or God forbid “social media expert” may be trying to use this as an example as to why your business should start tweeting. They may even show you examples of various tweeters with thousands of followers trying to convince you that that kind of audience is waiting for your message. After all, what business owner wouldn’t like to have tens of thousands of people to market to on a regular business.

I’ve read some recent blog postings from “social media experts” hailing this event as proof that Twitter can be used to reach a huge audience for business. The scary thing is that I believe some of these “experts” actually have people paying them money for this kind of advice. Someone needs to step up and drop some common sense on the public.

I guess I’ll have to do it.

First thing I have to say is this. Twitter can be useful tool for some businesses. That’s “some” businesses, not all of them.  Another thing is the fact that Ashton Kutcher and CNN have some things going for them that 99.9% of the business owners out there reading this probably don’t have. Fame, popularity and the ability to get their message to the masses through TV and radio for free.

People, if you’re not an “A” list celebrity or a huge corporate entity with a zillion media outlets to promote through then you may need to scale back your Twitter expectations just a little bit.

Here are just a few things you need to ask yourself when considering using Twitter as a tool in your overall marketing scheme.

Do to have time to do this right?

Using Twitter for business works best when you stay consistent. Can you post messages and check responses multiple times per day? Can you do it once a day or once a week. The more you post using Twitter the better the chances are of someone finding one of your tweets interesting and following you. If they follow you, then they are at least interested in something you had to say and maybe, just maybe, they’ll become a client or refer someone to you.

Do you have someone to do this for you?

If you don’t have time but see value to your business ask yourself this question. Are you willing to pay someone to keep up with this for you or are you willing to add tweeting to an existing employees workload. Again, consistency is key. Someone needs to be blasting out messages and responding to your followers in a timely manner.

Are you willing to pay someone to show you how to do it?

There are strategies you can use to promote your business through Twitter. Do you know them? If not, are you willing to attend a seminar or workshop to learn them? Are you willing to pay a marketing specialist or consultant to put together a marketing plan for you. Just because it’s free and 16 year olds are tweeting it doesn’t mean you should just start blasting out messages without knowing what you are actually doing. Just as quick as you can get your business message out a bad rep can be spread by becoming too spamming or self serving in your tweets. The goal is for people to like your tweets – not be repulsed by them.

Will using Twitter bring in actual business or just waste your time?

If you don’t know, you better ask somebody. Some people will immediately see the benefit Twitter can bring to their business others, not so much. Like I said before, it’s not for everyone.

Jayme Ward is the owner of Digi Donkey, an Internet consulting firm located in Historic Cocoa Village, Florida. He is also the creator of the Cheap Ass Website.

Basic Information About Website Hosting

A website hosting company provides a place where the files used to build your website are kept so that they can be viewed and accessed by people on the Internet. Your files are kept on a web server. This is a basically special type of hard drive that has software running on it so that it is accessible to people surfing the Internet. Think of it like a folder on your computer where you keep pictures. If you want to look at the pictures you have to open the folder to see them. A web hosting service provides the ability for people to see your pages by clicking on your URL. Your URL is directed to a folder on the web server that contains all the files needed for your website to work. When the web designer finishes building your website they will upload all the files to your web server and then your website will be viewable to the world.

There are two main types of web servers that can host websites and they are Linux servers and Windows servers. If you are setting up your hosting account yourself yourself, ask your web designer which type of server you’ll need to run your website. Sometimes it can be a hassle having to switch over from one type to the other which in turn could end up costing you more money. They both basically do the same things but certain e-commerce shopping carts, websites, CMS systems and other software will only run on one or the other.

The three most relevant types of web hosting for most businesses learning about the Internet for the first time are shared hosting, dedicated hosting and self hosting.

Shared hosting involves putting your website on the same part of a web server with other people’s websites.  The equipment and server are owned and managed by the web host provider, with technicians on hand to monitor and manage the servers. This is a popular option because it is inexpensive and gives you many of the benefits that dedicated hosting provides. The drawback is that you will have limited access to the server which means you may not be able to run many of the applications you see on other websites. This is a good option if you just want to have basic website.

Dedicated hosting allows you to rent an entire web server yourself and have access to all its resources to host one or more websites. The website hosting company typically does not take responsibility for anything other than the hosting operations. Setting up files, databases, permissions and other technical things may (depending on the company) be your or your web designer’s responsibility. Most web hosting companies provide built in tools to make doing these things easier but the learning curve can be steep. This option is good for larger websites and ones used for e-commerce. If security is important then dedicated hosting is what you need. The cost can be a little bit more than shared hosting but there are many web hosting companies out there where there is no difference.

Self hosting is when you host the website yourself on your own web server. To do this you’ll need the proper hardware, software, technical skill and Internet connection. This option gives you complete control and responsibility over everything. Hosting your own web server will normally require a specialized Internet connection depending on your particular needs. Before going this route you’ll want to speak to an Internet consultant or IT person to get all the particulars.

When you sign up for web hosting you will given a login and password to your account so remember to write this information down and keep it somewhere you won’t lose it. You may even be able to sign up for hosting when you purchase your domain name. Speak to your web designer before doing this if you are not sure as to what you are doing or what type of hosting you need. If you don’t have anyone to consult with when you buy your domain name then purchase the hosting at a later time. It won’t cost you anymore to do so as hosting can always be added to your account later on.

Jayme Ward is the owner of Digi Donkey, an Internet consulting service located in Historic Cocoa Village, Florida. He is also the creator of the one and only  Cheap Ass Website.

SEO Explained

According to the bastion of knowledge known as Wikipedia, search engine optimization (SEO) is the process of improving the volume and quality of traffic to a website from search engines via “natural” (”organic” or “algorithmic”) search results. Usually, the earlier a site is presented in the search results, or the higher it “ranks,” the more searchers will visit that site.

Now I’ll attempt to explain what SEO is for people who don’t know an algorithm from an enema.

The search engines use an algorithm to determine the placement of a website when someone types in a search phrase for content contained on that website. Here is an extremely over-simplified example. Someone types “plumber Boston” into Google’s search box. What happens then is Google displays all of the websites that have the words “plumber” and “Boston” in them. Now if one website has more instances of the words “plumber” and “Boston” in it than another then, in theory, it will rank higher. Google knows which websites have these words because is has indexed all the websites that are out there and it has given relevance to each and every one based on certain criteria. This is predominately based on two things: the text on the website and how many other websites with similar content have linked to the website. There are other things that factor in too like how long the website has been online, the names of the files used to build the website, the frequency of updates, the title and description meta tags, the domain name and the technical makeup of the website.

What it boils down to is this. If you want someone to find your business by typing in “pool company Phoenix” then you better have the words “pool company Phoenix” sprinkled throughout your website. An even better way to do this is to use proper phrases throughout your website’s content. Instead of “pool company Phoenix”, since that isn’t really proper grammar, you could use “pool company in Phoenix” such as “Are you looking for the best pool company in Phoenix?” and “If you need a pool company in Phoenix then ABC Pools is the place for you.” That will increase the chances of your website being listed higher when someone searches for “pool company in Phoenix”.

Now if two or more websites have the exact same amount of instances of the phrase “pool company in Phoenix” then the amount of incoming links will factor in. An incoming link is another website linking to your website. Google factors in how many websites link to your website when ranking pages. It doesn’t appear at the time of this writing that the other search engines place as heavy an emphasis on incoming links as Google. It helps out even more if the links are coming from websites with similar content. Links from other pool company websites, websites about pools, pool suppliers and directory listings under the category of anything pool related would help your website out more than links from flower shops.

It can take up to 3-4 months for a brand new website to show up in the search engine rankings. If your website is built properly it should start showing up in various searches during that time frame. You can test this yourself by typing in various word combinations related to your products, services and service area. Your placement will be determined by your website’s content, incoming links and how much competition there is for the keywords used for the search. If you are one of only 5 roofers with websites in your area then your website should show up within the first 1 or 2 pages or so if someone types in the word “roofers” and a city or town in your service area, for example “roofer Bay City, MI”. If it doesn’t, then you need to make sure that your website has enough mentions of the words “roofer” and “Bay City, MI” in the text because the search engines have not deemed your website relevant for that particular search phrase.

I hope this sheds a little light on the subject for you. If you want more information on how to not get screwed when hiring someone do SEO work for you then click here to read this previous post.

Jayme Ward is the owner of Digi Donkey, an Internet consulting firm located in Historic Cocoa Village, FL.  He can also hook you up with a Cheap Ass Website.

Advice on Choosing a Domain Name

One of the first things you’ll have to do when planning your website is come up with a domain name and then register it with a domain name registrar like GoDaddy.com or Netfirms.com. Typically the cost to do this is around $6 – $12 per year depending on who you register it with.

Even though many web designers may offer to do it for you, it is in your best interest to register your domain name yourself. This way you have sole access to the account and can choose whom you share the information with. Now, if you hire someone to develop your website for you, they will need access to your domain name. But keeping it in your name will prevent future hassle, especially if you have to terminate your web designer.

You will be given a customer number or login name as well as a password when you register your domain name. Make sure you write this information down and put it somewhere you won’t lose it as recovering this information, if lost, can be difficult.

When selecting a primary domain name consider these points:

• How will you be marketing your website?
• Does the name of your business tip people off as to what service you provide?
• How much online competition do you have?

Write down about 5-10 different names you would like then check online for their ability using GoDaddy.com, Netfirms.com or a similar service.

One of the choices you will need to make will be to go with .com, .net, .org or something else. The .com extension is the most desirable due to fact that most people will assume that is the extension unless your advertising has effectively branded something different. As far as the search engines are concerned, it doesn’t really matter which extension you choose because the content on your website and other factors will determine your website’s search engine placement. The .org extension is typically used by non-profit organizations.

Here is an additional note about your domain name and the search engines. It does help a little bit if your domain name states what it is you do as opposed to just being the name of your business. If, for some reason, the name of your business isn’t available then a good way to choose your domain name would be to name the service you provide as well as the area you provide it. For example, if you’re a plumber and your business is named Joe’s Pipe Works and you are located in Orlando, Florida but the domain name joespipeworks.com, .net and everything else isn’t available then you could consider going with orlandoplumbing.com or joesplumbingorlando.com if they are available. You can also try using dashes. For example: joes-pipe-works.com or joes-plumbing-orlando.com.

If the domain name you prefer is available with multiple extensions (.com, .net, .biz, etc.) you will have a decision to make. Should you just purchase the one you want or should you purchase all of them. This will really depend on how much control you want over the name. For example, if the domain name you choose for your BBQ business is PigInThePoke.com would you be okay with a porn website setting up shop as PigInThePoke.net.? That may sound extreme but it has happened many times to many businesses before and it will continue to happen in the future. The other concern is that of a competitor getting the same domain name with a different extension. If you can afford it, it would be a good idea for you to buy up all the different extensions of your domain name. This is especially true if you want tight control over your branded image. There are other benefits to owning multiple domain names for your business too such as using them to promote landing pages, blogs and other online marketing tools.

Jayme Ward is the Owner of Digi Donkey, an Internet Consulting firm located in Historic Cocoa Village, Florida